Our counter service is closed due to the nationwide lockdown. We are able to offer a click and collect service. To use this service please order your items in advance by phone or email. Payment can be made by card over the phone. Please knock on the door and we will hand your items to you outside.
UK Mail Order
Our mail order service is operating as normal. Royal Mail are experiencing severe delays in some areas while others are unaffected. Some first class post is arriving the next day while some packets can take a week. Please wait 10 days before contacting us about orders sent by Royal Mail First Class as we cannot speed items up once posted. If items are needed urgently please use the Royal Mail Special Delivery service. Please be aware Royal Mail is under huge pressure with increased volume due to home working and reduced staff due to COVID.
All items are sent out the same or next working day and you should receive a tracking number. Please be aware that there may be some delays due to pressure on the UK mail service, a reduction in international routes (trains, planes and lorries) and pressure on your local postal service. It is likely deliveries may take a few days longer than normal due the coronavirus pandemic.
Orders to the USA are sometimes experiencing very long delays. This appears to be an issue with USPS, especially for international orders. Therefore please allow up to 6 weeks before contacting us. We hope this issue will be resolved soon.
Some positive news. While COVID has caused many problems, the extra time has enabled us to vastly improve our website. We now have over 9,000 products listed. At the start of 2020 we had less than 500. We hope to add as much of our stock as possible during the UK lockdown and beyond. We have focused on ETA, Omega, Rolex parts and tools. Please feel free to offer any feedback by email on firstname.lastname@example.org.